IFAs have reacted angrily to Mark Hoban's comparison today between entry level exams for advisers and McDonald's workers. We take a look at what you need to do to work in the UK's premier fast food chain...
Hoban's remarks, given at a Westminster Hall debate earlier today on the regulation of IFAs, have angered - and amused - advisers.
Informed Choice CEO Nick Bamford wondered whether the FSA would now introduce a disclosure rule forcing underqualified advisers to ask: "Would you like fries with that advice?"
So, what exactly is the QCF Level 3 Diploma in Shift Management? IFAonline took a look...
To gain the qualification, candidates must achieve 37 credits across the following units:
- Training Skills for Shift Managers
- Managing Food Production and Quality
- Organising and Running a Shift in a Quick Service Restaurant
- Leadership Skills for Shift Managers
- Managing Customer Service
- Managing Shift Security
- Human Resources Practice for Shift Managers
It was introduced in 2008 as a way of giving shift managers at the fast-food chain a "broader understanding of all aspects of their job".
The National Database of Accredited Qualifications says: "This qualification provides the learner with the skills, knowledge and understanding to effectively manage a shift in a quick service restaurant and enhance the customer experience through the delivery of quality, service and cleanliness."
It is assessed through coursework, multiple choice examinations, a 'portfolio of evidence' and a task-based controlled assessment.
It is estimated 85 guided learning hours are needed to satisfactorily complete the course.
There is no indication currently the FSA (Food Standards Agency) is looking to increase the qualification requirements for McDonald's shift managers.
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected