Positive Solutions is close to clearing a case checking backlog which was resulting in delayed commission payments to some advisers.
The Aegon-owned national IFA says stand-alone mortgage, protection and general insurance business is now being checked within a maximum of three working days.
All other business, including pension transfers, is checked within 10 days.
The backlog was created following the introduction of a new training and competence framework at the beginning of the year, which included fresh business checking requirements for both new and existing partners.
At one stage the backlog stood at one month, delaying the payment of commission in some cases.
The framework outlines new rules for partners at Positive Solutions. Existing advisers are placed in one of three categories - low, medium or high risk - which determine the amount of business checked and the frequency of assessment.
Factors including upheld complaints, case count and total commission are used to categorise partners. All new joiners are subject to 100% business checking for up to the first 26 weeks.
Positive Solutions is also conducting a company-wide legacy business review which CEO Jim Reeve admits will "likely" lead to at least some client redress.
The review, which involves randomly checking completed case files in four product areas, was launched at the beginning of the year to eke out any underlying suitability-of-advice issues in light of recent FSA action against other businesses.
Caring for children and elderly relatives
Similar to June 2007
Square Mile’s series of informal interviews
Fine reduced to £60,000
Two roles created