IFA network Openwork has unveiled a three-year plan to gets its advisers ready for the RDR.
The plan will involve reforms to its advice process and an intensive training programme for all openwork advisers. The project, called the Customer Benefit Programme, will consist of two phases, with the first beginning in December and running for eight weeks. Stage one will see all pension and investment advisers receive comprehensive training and assessment to help familiarise them with Openwork's new advice process. Openwork says its new process will take a less ‘proceduralised' approach, focusing on consumer outcomes and TCF, and with a greater focus on advisers' judgement. ...
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