IFA network Openwork has unveiled a three-year plan to gets its advisers ready for the RDR.
The plan will involve reforms to its advice process and an intensive training programme for all openwork advisers.
The project, called the Customer Benefit Programme, will consist of two phases, with the first beginning in December and running for eight weeks.
Stage one will see all pension and investment advisers receive comprehensive training and assessment to help familiarise them with Openwork's new advice process.
Openwork says its new process will take a less ‘proceduralised' approach, focusing on consumer outcomes and TCF, and with a greater focus on advisers' judgement.
The second phase will take place in early 2010, and extend the training programme and advice reforms to other areas, such as mortgages and protection.
Martin Davis, chief executive of Openwork, says: "Customer Outcomes and the RDR are hugely significant regulatory developments and we are determined to ensure that Openwork sets the standard in preparing its advisers for the new environment.
"By putting the focus on the outcome for clients, our Customer Benefit Programme will enhance the quality of advice offered by our advisers and complement the standards they have already set in place. It will also help us to meet the challenges of an evolving supervisory regime and position our business as one of the few adviser services companies that will thrive in a post-RDR world."
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