Kay Blair has been appointed vice chair of the Financial Services Consumer Panel (FSCP) in one of four changes announced today.
Blair, an FSCP member since 2006, takes over from Adam Phillips who was appointed chairman earlier this year.
Elsewhere, solicitor Mike Dailly, who has worked specifically protecting consumer rights, is appointed, as is Bill Martin, a former chief economist at the fund management arm of UBS.
Finally, Claire Whyley, head of consumer futures at the National Consumer Council until 2008, joins the FSCP.
FSA chairman Adair Turner says: "The FSCP has an extremely valuable role to play in ensuring the FSA takes the consumer interest into account in its work.
"We are very pleased that, as these latest appointments demonstrate, the panel can call on an extensive range of expertise."
The FSCP now boasts 13 members.
15% increase in number of claims paid
Open architecture philosophy
Inflation above 2% for first this this year
Focus on customer centricity
To repay £900,000 to customers