Advisers fear they may be missing important queries from clients as emails from James Hay continue to flood their inboxes following a technical glitch that remains unfixed after five days.
IFAonline was first made aware of the problem, which led to around 100 advisers being bombarded with emails from James Hay throughout the weekend, on Monday.
The company says it is working to rectify the fault, but five days later the issue has still to be resolved.
One of the firms affected, Surrey-based Informed Choice, is still receiving the mailouts, and says it has received more than 2,000 since the problem started.
Martin Bamford, managing director, says: "This is getting worse, not better.
"We're literally having to sit here and delete emails in their hundreds, carefully filtering out those from clients. It was a little amusing at first. It's not now."
A spokesman for James Hay says the firm is working on the issue and has made it a top priority.
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