The Financial Ombudsman Service has produced an online survey asking for views about its website and general level of service.
The three-minute survey asks for views from businesses, consumers and journalists on how the ombudsman matches up to the following descriptions:
- Helpful and approachable;
- Independent and impartial;
- Authoritative and knowledgeable;
- Capable and efficient; and
- Respected and influential
It also asks for views about its website and for general comments, both positive and critical.
If you have any comments you would like to add to this story or would like to speak to its author about a similar subject, telephone Emily Perryman on 020 7968 4554 or email [email protected].IFAonline
An ambitious objective
'Something completely new'
'Illusion of control'
Reasons to be cheerful
Total investment reaches £9m