Norwich Union has introduced a teleinterviewing service staffed by nurses to remove the necessity of acquiring GP reports for protection applications.
The launch follows a pilot in September 2006, which found 98% of the applicants contacted were happy to talk through their form with a nurse.
Telephone nurse interviews are targeted at policy applications requiring further information, either because of responses which have triggered further questions or as a result of ambiguous answers.
In the past, Norwich Union would have requested a GP report, which can take around 20 days to send and receive, whereas 60% of telephone nurse interviews are completed and processed within two days.
Bright Grey, meanwhile, has announced it has linked Medicals Direct's Trackberry service to a secure transfer system, which has reduced the turnaround time for medical reports by three days.
IFAonline first highlighted the Medicals Direct Trackberry service in September 2006, which allows nurses to complete specially-designed medical reports with a digital pen when carrying out a medical examination.
(See previous IFAonline story: Transferring paper to computer via a Trackberry.)
The Trackberry scans the report as it is being written and sends the information via Bluetooth to a Blackberry and straight onto Medical Direct's systems.
Bright Grey is enabling straight-through processing of the system, so the electronic form is send online to a secure folder at the firm, rather than being printed out and delivered by post.
If you have any comments you would like to add to this story or would like to speak to its author about a similar subject, telephone Emily Perryman on 020 7034 2680 or email [email protected].IFAonline
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