NU revamps eq release proposition

The Equity Release Service Promise processes customers’ applications within five working days of receipt. Norwich Union will appoint someone to value the customer’s property and prepare offer documents within the same period. The provider will also assign a case owner once it has issued the offer, provide customer support after it has completed the equity release plan and keep customers informed of the application’s progress. A spokeswoman for Norwich Union says: “It is something a number of our competitors do and it is something the customers want. They want to know that when they put t...