IFA firm hit with £42,000 fine

The regulator found Bristol-based Kilminster Financial Management was failing to treat its customers fairly by taking too long to deal with complaints. It also says the firm failed to monitor staff and keep adequate records of training and competence between 2004 and 2006. Margaret Cole, FSA director of enforcement, says: “Kilminster did not implement systems to ensure its customers were treated fairly and we found a number of failings which contributed to poor quality service. “We have been very clear that firms are accountable for ensuring this is done and that appropriate systems are ...