Aviva is sending clients letters explaining there could be additional financial incentives in the future for policyholders of the CGNU and CULAC with-profits funds if the firm decides to claim its orphan assets.
Leaflets and letters are only being sent to those customers who contact Norwich Union’s associated offices because they are considering transferring or switching monies from the two CGNU Life and Commercial Union Life Assurance Company with-profits funds. Background information is being sent to policyholders, who are considering a switch out of these two with-profits funds, as part of an Aviva ‘treating customers fairly’ programme to inform customers inherited estates – otherwise known as orphan assets – could in future be ‘reattributed’ or redistributed by the life company for the benefit...
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