Underwriters at life insurance provider Legal & General (L&G) are to receive medical training through a new academy in a bid to speed through applications for life insurance and critical illness cover.
The underwriting school, which has been set up in conjunction with Cardiff University, will see each underwriter trained in a specific field, such as cardiology or neurology.
L&G says the academy, set to launch on October, will help it build “a team of experts” and improve the efficiency of customer applications.
Russell Whitworth, L&G’s claims and underwriting director, says: “This course will allow senior underwriters and claims assessors to specialise in a particular medical field, which means we can build a team of experts.
“It’s vital that an insurance company as large as we are demonstrates best practice and we intend to have the best underwriting team in Europe.”
The underwriting academy will cover eight modules: cardiology, oncology, neurology, mental health, endocrinology (principally diabetes and thyroid disorders), gastroenterology, renal and urogenital disorders, and incapacity (diseases of the joints and biopsychsocial influences on disability).
Courses will last four to six weeks and will include workshops, discussion groups, lectures, online learning and visits to clinics and hospitals.
L&G says it expects seven members of staff will attend each module, ensuring a total of 56 people will benefit from the courses.
Legal & General previously ran more basic courses at Cardiff, but these are intended to be far more thorough.
Russell Whitworth adds: “It’s our size and the sheer volume of applications and claims that we deal with which allows us to invest in this type of specialist training.
"Smaller insurance companies wouldn’t have the economies of scale to justify having this many experts in their claims and underwriting team.”
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