Norwich Union Life has selected software provider Exstream's Dialogue product for all its future communications with customers.
The firm, which has already put the software to use with its Bond Statements, says Dialogue will streamline document production as well as meet critical business requirements for speed, cost effectiveness, and flexibility.
Gary Price, director of customer experience for Norwich Union, says: “This will translate to increased customer satisfaction and retention.
“Exstream has an impressive presence in this market and its proven ability to deliver while meeting future requirements is very reassuring.
“We are always looking for ways to improve our products and services and we have been able to go live with our first application, Bond Statements, within just four months of making the decision to go with Exstream’s Dialogue solution.”
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