OFT report reveals Brits unhappy with their estate agents

Scaringly, latest findings by the trading watchdog published today also reveal some serious complaints such as failures by agents to pass on offers or declare a personal interest, and suggestions buyers would be more successful if they used financial services offered by their estate agent. OFT chairman John Vickers says: "There is widespread public dissatisfaction about the market for estate agency services." To combat these problems, the OFT report suggests changes including increased price competition, more effective regulation and higher industry standards. While the struct...