An online underwriting tool designed to answer advisers' protection queries without the need for a phone is set to be launched by progress from Royal Liver.
The system, called Virtual Underwriter, set to go live from next week, and available on the progress website, will enable advisers to type in a question before being presented with an answer, usually via a video clip but also available in print.
The firm says its video answers archive is already fairly extensive but plans to add to it where necessary to cover all protection bases. At the very least, it adds, an adviser will get a written answer to their query and can also telephone a trained underwriter direct.
In addition, each answer provided by progress can be rated by its viewer. Andy Milburn, IFA market manager at progress, says the firm will review its lowest-rated answers frequently and improve them.
Milburn says: “We’ve been working on this for some time and we’ve had some really good feedback.
“In most cases, it will save advisers having to make unnecessary phone calls and could make the whole process quicker.
“And let’s not forget, advisers can also show this to their clients, which can only be a good thing.”
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