Consumers' Association has this week been granted formal super-complaint status by the Department of Trade and Industry.
The ‘super-complainant’ power will enable CA to make formal complaints to a number of government regulators, including the Office of Fair Trading, about markets failing to work for consumers.
Nick Stace, CA director of Campaigns, says: "Consumers’ Association is delighted to have been granted official super-complaint status by the DTI.
He continues: “This recognises the crucial role this organisation must play in the highlighting where markets are failing to operate in the consumer interest. We will now step-up our commitment to this activity and expect to refer a number of cases to the OFT each year."IFAonline
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