Regulation and customer-focussed initiatives are at the forefront of financial services firms' agendas in 2007, according to Clearconcepts' financial services discussion club.
Of the top 10 issues up for discussion at Clearconcepts’ forums, half are focussed around regulatory compliance, including the Markets in Financial Instruments Directive (MiFID), Capital Requirements Directive (CRD), anti-money laundering and principles-based regulation.
The other half are centred on customer relations, such as complaints handling, financial promotions, communicating with customers, the treating customers fairly (TCF) initiative and customer retention.
Forums will be held every month in 2007, in London, Leeds and Manchester.
Naomi King, a spokesperson for Clearconcepts, says: “This agenda for the 2007 discussion club has been set by the largest and most influential financial companies in the country. Firms are realising the value of regular dialogue with peers when developing strategies, benchmarking and setting standards of best practice.”
Firms can sign up for the sessions by contacting Laura Wilkinson.
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