Friends Provident says its year-old stance on non-disclosure has helped reduce the number of declined critical illness (CI) claims by a third in the last 12 months.
The life and pensions firm says, for the first time, claims declined for non-disclosure are fewer than those declined for breach of policy conditions. Since the beginning of 2007, the life and pensions firm has pledged to pay a proportion of a CI claim where unrelated non-disclosure had occurred. Last year, only 6.5% of claims were declined due to non-disclosure, down on 9.9% the previous year, while 7% were turned down because the policy definition was not met, although this too was down from 8.8%. In total, Friends Provident says it paid 86.5% of claims, up from 81.3% in 2007. Mark Jo...
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