CA undercover ops slam financial advisers

clock

Most financial advisers cannot be trusted to sell the right protection products along with mortgages says the CA today following a year-long undercover investigation.

Posing as first time buyers, the Consumers Association’s operatives found that just one out of 39 advisers approached about protection needs received the appropriate advice. Only a third of those approached actually bothered to calculate how much the client(s) could afford in premiums, while the majority recommended cover that was not needed, the CA says. In addition, few advisers explained what was covered by the critical illness or income protection plans they were recommending. Two advisers resorted to telling stories of cases of cancers affecting their own families or friends i...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Aviva completes £460m acquisition of AIG Life after CMA delay

Aviva completes £460m acquisition of AIG Life after CMA delay

'It's disappointing to lose another protection insurer from the market'

Cameron Roberts
clock 10 April 2024 • 2 min read
Is price really still king? Why the protection market needs to evolve

Is price really still king? Why the protection market needs to evolve

Data and process improvement will be 'battlegrounds of tomorrow'

Paul Yates
clock 18 March 2024 • 3 min read
Protection sales down 102,000 in 2023; adviser focus labelled 'crucial'

Protection sales down 102,000 in 2023; adviser focus labelled 'crucial'

'Income protection products are more important than ever'

Cameron Roberts
clock 26 February 2024 • 1 min read