A firm specialising in financial products for people with health conditions has apologised to advisers after a power cut meant it could not be contacted.
London-based Partnership Assurance, which does all its business through UK IFAs, says it suffered a “total failure of the power supply” on Monday and has had to relocate to its office in Redhill.
The firm, which operates within the areas of protection, retirement, equity release and long-term care, says it caters for client with a wide variety of health conditions, from hypertension to heart failure, stroke, diabetes and cancer.
“Although we have tried to minimise disruption we are aware that you have had problems getting through on the phones, and that some faxes sent on Monday have not reached us,” Neil McCarthy, the firm’s head of sales, says in a message on its website.
“We would like to apologise for the inconvenience that this has caused you and your clients and wish to assure you that we are doing all that we can to rectify the situation.”
Partnership says it expects to move back to its London office at Sackville House by Thursday.
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