Mortgage intermediaries slammed for poor protection advice

Michael Ward, managing director at insurance website Direct Life, said the firm had twice conducted mystery shopping exercises and found advisers were “woefully inadequate at matching the right protection product to the right protection need”. Speaking at the Mortgage Business Expo in Manchester, Ward said many advisers would find it difficult to stand their recommendations up in the face of a complaint to the Financial Ombudsman Service. Ward accepted some of the protection policy applications posed awkward questions, which made it difficult for advisers. However, he said it was the res...