Liv Vic criticised over underwriting service

Torquil Clark has produced a table ranking providers by the average number of days it takes to issue acceptance terms for an application submitted between 1 May and 31 July 2006. It says Liverpool Victoria is the only insurer to have taken a significant backward step, with their service deteriorating by three days on average from 21 days in 2005 to 24 days in 2006. Jason King, director of Torquil Clark, says Liverpool Victoria’s results are caused by its lack of an online submission process for pension term assurance (PTA). He states: “Liverpool Victoria needs to address the fact that...