Trade bodies collaborate on PPI consumer guide

The guide explains how PPI works and advises customers on what they need to ask the seller to ensure the product is suitable for them.  The organisations that produced the guide are the ABI, the British Bankers Association, Council of Mortgage Lenders, Finance and Leasing Association, and Protect – Association of Creditor Insurers.  The ABI and the Financial Sector Skills Council have also produced new standards for training PPI sales staff.  The standards include policy terms knowledge, suitability to customer needs and how a customer can claim. Stephen Haddrill, the ABI’s director ge...