Mortgage Express has admitted experiencing "technical difficulties" with its online mortgage application system forcing it to take the system offline.
The platform has been offline since 24 July and although the lender says it expects to have resolved the problems by this Friday (12 August), it is remaining tight lipped as to what those problems were.
Meanwhile mortgage brokers have been experiencing difficulties getting through to the lender's call centre as a result of not being able to process business online.
In a statement to intermediaries posted on its website Tim Dawson, managing director of Mortgage Express says: “We upgraded the software in our mortgage processing system during the week and this ha, despite extensive testing, caused an unexpected problem with our online systems.
“We are particularly disappointed because we have just completed a substantial upgrade to the IT infrastructure. We firmly believe that this will improve the speed of the services once we have sorted out the current problems.”
Currently the Mortgage Express online system is available for buy-to-let transactions only. Intermediaries can provide a buy-to-let quick quote for their clients, get a decision in principle and submit online buy-to-let applications. Meanwhile the lender says it is still able to accept paper applications in the usual way across its entire range of products.
If you have any comments you would like to add to this story or would like to speak to its author about a similar subject, telephone Matthew West on 020 7484 9893 or email [email protected].IFAonline
Putting the tech into protection
Square Mile’s series of informal interviews
Fallout from Haywood suspension
Launching later in 2019
£80bn funds under calculation