Bright Grey, a protection specialist within the Royal London Group, has introduced a telephone interviewing process in a bid to save processing time and reduce non-disclosure.
The service, run in partnership with Medicals Direct Group, will allow the provider to gather medical evidence directly from clients as an alternative to requests for General Practitioner Reports (GPR).
Where a GPR would currently be required for a particular condition, the client will now be contacted by phone and interviewed by a nurse from Medicals Direct. They will gather information at a convenient time for the client about their condition and any treatment they have had.
As the necessary medical information is captured instantly, it means decisions will be made much sooner, Bright Grey says. It also believes talking directly to a nursing professional encourages clients to feel more comfortable answering personal medical questions and allows additional questions to be asked at the same time.
Robert Morrison, head of Underwriting and Claims comments: "Our new telephone interviewing service will provide significant benefits in terms of improving processing times and reducing non-disclosure through more informed underwriting decisions.
“It will also ultimately help improve consumer confidence and continue to move the industry in the right direction in dealing with the significant gap in protection that exists."
The launch of this new service will allow plans to start quicker, which in turn means commission will be paid faster, Bright Grey adds.
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