The Chartered Insurance Institute (CII) has launched a number of podcasts for its claims, underwriting and broker members to help them tackle fraud in the industry.
A series of short audio units covering the major issues surrounding fraud protection have been created in conjunction with the Insurance Fraud Bureau (IFB).
Latest figures from the Association of British Insurers (ABI) suggest fraud costs the industry around £1.6bn each year, and the CII says insurers could find themselves particularly vulnerable in an economic downturn.
The 21 short clips give guidance on the steps the insurance industry is taking to tackle organised fraud, as well as explaining the new challenges practitioners are likely to face in the future.
Other topics highlighted by the IFB’s Sue Jones include crime gangs infiltrating contact centres and claims departments, and increased mortgage fraud in the economic downturn.
Gillian Donegan, head of faculties at the CII, comments: “It is obvious from discussions with the CII Faculty board members that the current economic climate will put pressure on the claims environment.
“Fraud is one area where insurance companies are vulnerable, particularly if major redundancies become more prevalent.”
The full series of podcasts can be accessed here.
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