TCF Debt Solutions has appointed a number of new members of staff, in a move aimed at improving customer service, after the firm received significant increases in business and new enquiries.
Sarah Davenport and Lee Brocklehurst have joined as debt consultants and will deal directly with clients to build a full picture of their financial status and offer alternative courses of action. Susan Manley comes in to assist in the credit control department and Matthew Duff has been appointed as debt management supervisor.
"One of the keys to our success to date has been in the excellence of the interface we have created between intermediaries and ourselves," says Andy Moody, managing director of TCF Debt Solutions.
"Our culture is founded on working with brokers and we have built up an impressive understanding of the needs of advisers and their clients."
"All our new staff members are highly experienced in working with intermediaries and making sure that they have the service that not only helps them understand the issues and potential remedies, but also gives their clients the comfort they need to make informed decisions about the best course of action to cure their debt problems."
He adds: "We take great pride in the sympathetic way in which we engage with customers at what is an incredibly emotional time."IFAonline
'Necessary steps' taken
Penalty payments and enforcement policy
Fees as low as 0.04%
Client procurement costs ‘unsustainable’
Only 9,486 applied for the benefit in 12 months