Protection provider Legal & General says it expects the number of IFA queries through its underwriting helpline to exceed 60,000 by the end of the year.
The telephone service – the Medical Underwriting technical Advice Line (MUTAL) – enables advisers to discuss all aspects of a client’s protection case.
It adds it averages 250 calls every day through MUTAL, which launched in 2005, with 87% of them answered within 30 seconds.
Stuart Johnson, L&G’s senior operations manager for claims and underwriting, says: “Advisers can call one of our experienced risk assessors to discuss what a potential underwriting decision would be before having to go through the full application process.
“This helps the adviser to manage the client more efficiently because they can discuss the case at outset and if the client does not want to proceed there is no time wasted in completing and submitting an application.”
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