The ABI has been accused of failing to address the issue of ‘wet signatures' in a guidance paper on over-the-phone and online protection applications.
The paper, published today and entitled ‘Improving clarity of telephone and online applications for protection insurance’, suggests it is “up to each firm” to decide when the applicant signs the proposal form. But Andy Milburn, IFA market manager at Progress from Royal Liver, says he is unclear how this stance will help the issue of non-disclosure. The ABI disputes Milburn's claims, arguing the guidance urges firms to '"check the accuracy of the answers submitted on their behalf" in the case of applications completed by a third party. Milburn says: "The ABI has not made a call on this to...
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