Sales channels such as email and a mobile phone-specific website are not imminent, but are not being ruled out by National Savings & Investments.
Recently reporting a surge in online sales, the executive agency of the Treasury is already in the process of implementing an online banking facility using secure passwords instead of customer signatures.
The requirement remains for a signature the first time a new customer engages in a transaction – even where the transaction has taken place online - however the "e-Banking" facility should enable customers to do any subsequent transactions online without a signature.
The provider’s website is available via some models of mobile phone already – one staff member claims to have been checking Premium Bond winning numbers via a Nokia 6600 for the past 18 months – which is why there are no current plans to develop a mobile phone-specific website.
With an increasing number of mobile phone models able to access ordinary websites on the internet via developments in web browser technology, there is little incentive to make such a commitment, the organisation says. Again, however, any future changes to NS&I’s web policy is not being ruled out.
Email remains considered a tool for acquiring and retaining customers for the website rather than as a transaction tool in and of itself. This is mainly because of security issues, NS&I says.
If you have any comments you would like to add to this story or would like to speak to its author about a similar subject, telephone Jonathan Boyd on 020 7484 9769 or email [email protected].IFAonline
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