Aviva, the owner of Norwich Union, is to cut up to 1,800 jobs in the next two years as part of a restructuring in its general insurance arm.
Unions have objected to the job cuts, but management has argued that the business needs to be simplified in order to maintain efficiency.
Aviva says its UK business will now focus on seven ‘centres of excellence’, in Norwich, Perth, Bishopbriggs, Stretford, Manchester, Leicester and Southend.
The firm says: “We have selected these sites because they are best equipped to meet our future business needs in terms of skills base and availability, accommodation, access, IT and infrastructure.”
The firm also wished to change the way customers, brokers and business partners do business with Norwich Union, including a greater focus on online insurance purchases.
However, the firm says its broker trading presence will be maintained in 40 UK sites, enabling underwriters to stay close to brokers.
Igal Mayer, chief executive of Norwich Union, comments: “We are a very strong business that has grown over the years into a complex organisation. We want to deliver excellent, consistent and reliable customer service with market leading efficiency.
“To achieve this we will need to fundamentally simplify our business, consolidating our expertise into seven insurance centres of the future in the UK.”
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