The EMX factor

While I probably spend most of my Real­Adviser column inches taking a swipe at the life and pensions sector for its legacy business model and hopeless inefficiency, it is of course not the only component of the value chain that can be charged with failing customers, one way or another. As we put the final building blocks of Nucleus together, it seems a good time to reflect on one of the more stunning observations I have made along our journey - and, believe me, this is just one observation in a very long list. There really is so much to be done to build an efficient, transparent and uncons...