Are you being e-served?

The first five years of the 21st century have seen a massive growth in the e-services available to support the advisory process. Even now, when you may think we are reaching the crest of the wave of adoption of these services, more than 81% of advisers say their dependency will increase. Nearly 50% of advisers now rate e-business as being just as important in their choice of product provider as product features, charges, documentation, commission and customer service. And with recent studies showing 80% of advisers have broadband internet connections, this is surely going to be a factor th...