Wrappers' delight

I am constantly amazed by the financial services industry and its ability to get away with mediocrity - it is hard to think of many other industries where this sort of approach would go unpunished by competitors for very long. We live in the year 2006, not 1956, and yet many advisers still do not use financial planning software to run their businesses, life companies can still take six weeks to get a client valuation on a policy and clients can still have a morass of investments and policies that see them receiving 27 statements every quarter telling them an incomprehensible story about th...