Standard Life is cutting new business processing at 19 of its 25 UK customer service locations and c...
Standard Life is cutting new business processing at 19 of its 25 UK customer service locations and centralising the back office work into six regions. Of the 25 locations, those in Bristol, Brentwood, Leeds, Manchester, Glasgow and Edinburgh will continue to process product applications from IFAs, while the function will be removed from the other 19 areas. Intermediaries will still have an adviser consultant available to them at all 25 locations, according to Standard Life. The decision was announced in the group's interim results for the six months to 15 May, released this month. The ...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes