HBOS 'has vays off making you talk!' - papers 15 August

HBOS IS SET to start testing the use of lie detectors to process claims on household insurance by customers, to cut down on bogus claims, The Daily Telegraph reports. The idea is to use machines to detect stress patterns in speech and to identify inconsistencies in claims stories. HBOS is not the first company to rely on the technology: Admiral and Highway have both been using it, with the latter claiming to have increase fraud detection to 18% of claims from just 5% previously. Questions remain over the reliability of the system, however, with Norwich Union identified ...