Misys considers IFA rebranding as call centre moves to New Delhi

Misys is planning to redirect some of its operations to a call centre in India and may have to make some staff redundant, as part of a wider review of the IFA division and could see the networks rebranded. Around 30 posts are being axed at DBS in Huddersfield and other posts near Manchester when a new "quality assurance centre" is set up near New Delhi next year. IFAs' calls will be redirected to New Delhi to handle support and research services, in order "increase its monitoring and compliance checking capabilities" said Misys in an official statement. This is at a time when...