Complaints service to liase with IFAs

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The Financial Ombudsman Service (FOS), the new complaints service for the whole of the financial ser...

The Financial Ombudsman Service (FOS), the new complaints service for the whole of the financial services sector, is running a series of workshops in Britain's secondary financial centres to introduce itself to intermediaries. The service, created under the Financial Services and Markets Act, is in the process of drawing together the PIA, the banking, insurance and investment ombudsmen and four other regulatory organisations. According to David Cresswell, head of communications at the new service, the workshops are designed to give IFAs the chance to meet and question FOS liaison officers...

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