Life after the death of the unit trust salesman

When something goes wrong with an investment what would you rather do: have a trawl through the product provider's website; get stuck in a call centre system; or talk to a human being who knows you, appreciates your concern is not a standard query and can get you the answer you need? It is not difficult to guess the answer but as fund groups look for more and more ways to cut costs and broaden distribution, intermediaries may find the third option is not freely available. Groups are increasingly turning to third-party distribution of their product, via life offices and fund supermarkets...