Standard Life has been awarded the Raising Standards quality mark by the Pensions Protection Investm...
Standard Life has been awarded the Raising Standards quality mark by the Pensions Protection Investments Accreditation Board (PPIAB) in a bid to heighten its customer service standard.
After being assessed about several things such as the clarity of product information, the suitability of products and customer service, SL was given the mark by the PPIAB - the independent accreditation organisation for the Raising Standards Quality Mark Scheme.
Standard Life's raising standards project sponsor Andrew Black says:
"The Raising Standards Scheme shows that the industry is very serious about regulating itself. Given the commitment made to the scheme, it should play an important role in the future."
Chief executive of PPIAB John Cox adds:
"We are delighted that Standard Life has gained accreditation. This means that well before the scheme's third anniversary, a substantial proportion of customers are receiving documents written in plain language, high levels of customer service and fair treatment."
"With this impressive progress, it is important that the FSA formally recognises the scheme's contribution to transforming customer care. Our priority is to attract further brands into the scheme, and we are concerned that regulatory developments and costs should not impede the scheme's progress or benefits, which are now flowing through to customers."
Service increasingly key
Aiming to be' top three' UK financial planner
Lowest measure since index launched in 1995
Complaints into double figures
Despite lower median annual earnings