A huge increase in the number of complaints made to the Financial Ombudsman Service seems to reflect...
A huge increase in the number of complaints made to the Financial Ombudsman Service seems to reflect the consumer's increased knowledge of financial matters rather than an indication more mistakes are being made, says a spokesman for the FOS. Following publication of the FOS annual report today, David Cresswell, head of communications at the FOS says full breakdown of complaints made reveal the FOS' workload has more than doubled over the three years it has been running as a single ombudsman service. That said, the overall 44% increase of complaints to all areas this year - except...
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