Cater Allen to relocate call centre and back office staff

Cater Allen says it is relocating its call centre and back office payment teams from Romford to Sheffield and Bradford by next year, in a bid to cut costs and improve efficiency.

Changes will mean a handful of job losses, as 215 jobs are being created in Sheffield and Bradford but 230 jobs will go in Romford.

Cater Allen says its parent group Abbey National is working with existing Cater Allen employees to help with relocation to Yorkshire or redeployment to other sectors of the group.

A spokeswoman for Cater Allen says the firm will be writing to IFAs and introducers to tell them what we are doing and why, but the key changes to the workforce are the closure of smaller divisions or operations which might offer business savings if moved to a larger site.

For a short time, the two sites will be run in parallel until the company is sure customers are not aware of any transfer.

Shieffield will take on the additional responsibility for the call centre while Bradford will look after the back office and payments systems.

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