DWP e-services strategy needs work says DWP

The DWP faces significant hurdles to implementing an electronic strategy because most people still prefer to deal with queries over the phone or in face-to-face meetings at DWP office, a survey says. The research, carried out by the department's own Information and Analysis Directorate, says that the DWP must do more to spread word on electronic methods of communication. "People have a tendency to think that they are required to attend our offices in person, this is often not the case and DWP must ensure that customers know that alternative methods of contacting us are availab...