Professional Adviser www.professionaladviser.com Paul Roberts: Responsibility beyond the critical illness claim <p><!--summary start--> Old Mutual Wealth's Paul Roberts explores how insurers can reinstate or continue cover following a critical illness claim <!--summary end--></p> https://www.professionaladviser.com/opinion/3034402/paul-roberts-responsibility-critical-illness-claim https://www.professionaladviser.com/opinion/3034402/paul-roberts-responsibility-critical-illness-claim Tue, 19 Jun 2018 10:03:26 +0000 PPI payouts slowed in January <p><!--summary start--> Compensation payments due to consumers mis-sold Payment Protection Insurance (PPI) slowed in January for the first time since September, with £403m paid in redress. <!--summary end--></p> https://www.professionaladviser.com/news/2166259/ppi-payouts-slowed-january https://www.professionaladviser.com/news/2166259/ppi-payouts-slowed-january Thu, 5 Apr 2012 11:50:00 +0000 Shadow minister: TCF has failed <p><!--summary start--> A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers. <!--summary end--></p> https://www.professionaladviser.com/news/2156713/shadow-minister-tcf-failed https://www.professionaladviser.com/news/2156713/shadow-minister-tcf-failed Fri, 2 Mar 2012 13:40:00 +0000 Lloyds to strip bankers' bonuses over PPI role <p><!--summary start--> Banking giant Lloyds is to strip five current and former senior bankers of some £1m in bonuses over their role in the mis-selling of payment protection insurance (PPI), according to the Telegraph. <!--summary end--></p> https://www.professionaladviser.com/news/2153480/lloyds-strip-bankers-bonuses-ppi-role https://www.professionaladviser.com/news/2153480/lloyds-strip-bankers-bonuses-ppi-role Mon, 20 Feb 2012 07:20:00 +0000 FSA successor to protect 'irrational' investors <p><!--summary start--> Investors cannot be counted on to make rational choices so regulators need to "step into their footprints" and limit or ban the sale of potentially harmful products, the head of the UK's new consumer protection watchdog said. <!--summary end--></p> https://www.professionaladviser.com/news/2141120/fsa-successor-protect-irrational-investors https://www.professionaladviser.com/news/2141120/fsa-successor-protect-irrational-investors Wed, 25 Jan 2012 08:20:00 +0000 IFAs trash protection providers for failing existing customers <p><!--summary start--> IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said. <!--summary end--></p> https://www.professionaladviser.com/news/2125089/ifas-trash-protection-providers-failing-existing-customers https://www.professionaladviser.com/news/2125089/ifas-trash-protection-providers-failing-existing-customers Tue, 15 Nov 2011 13:33:33 +0000 FOS dismisses 'reputation damage' fears on public decisions <p><!--summary start--> The Financial Ombudsman Service (FOS) will not seek to redact the names of businesses when it makes public its final decisions following a client complaint. <!--summary end--></p> https://www.professionaladviser.com/news/2108086/fos-dismisses-reputation-damage-fears-public-decisions https://www.professionaladviser.com/news/2108086/fos-dismisses-reputation-damage-fears-public-decisions Fri, 9 Sep 2011 11:00:00 +0000 Market Views <p><!--summary start--> Under TCF regulations, advisers are required to look at their client's financial wellbeing and needs. With this in mind, what prominence should cash plans be given, and should they ever be at the forefront of a client's requirements. <!--summary end--></p> https://www.professionaladviser.com/discussion/1685595/market-views https://www.professionaladviser.com/discussion/1685595/market-views Mon, 14 Jun 2010 11:06:00 +0000 Protection: Is the RDR really TCF? <p><!--summary start--> Axa's Graham Harvey asks if proposals to 'read-across' the RDR to protection risk demeaning the treating customers fairly (TCF) principles... <!--summary end--></p> https://www.professionaladviser.com/opinion/1557942/protectionis-rdr-tcf https://www.professionaladviser.com/opinion/1557942/protectionis-rdr-tcf Tue, 6 Oct 2009 05:41:00 +0000 Intelliflo launches financial planning tools <p><!--summary start--> IntelliFlo has launched a set of tools which allow pension and investment advisers to tailor financial plans for their clients' future. <!--summary end--></p> https://www.professionaladviser.com/news/1343439/intelliflo-launches-financial-planning-tools https://www.professionaladviser.com/news/1343439/intelliflo-launches-financial-planning-tools Tue, 26 May 2009 16:30:00 +0000 Pension switch principles should apply to entire market-Skandia <p><!--summary start--> The pension switching review has implications for the entire market including platform to platform re-registration, Skandia says <!--summary end--></p> https://www.professionaladviser.com/news/1339992/pension-switch-principles-apply-entire-market-skandia https://www.professionaladviser.com/news/1339992/pension-switch-principles-apply-entire-market-skandia Fri, 23 Jan 2009 13:00:00 +0000 Bridging the gap <p><!--summary start--> As financial markets enter a period of change and turmoil, the way they are marketed will also need to be addressed writes Abi Wood <!--summary end--></p> https://www.professionaladviser.com/feature/1299908/bridging-gap https://www.professionaladviser.com/feature/1299908/bridging-gap Mon, 1 Dec 2008 00:00:00 +0000 Marking the boundaries <p><!--summary start--> The introduction of principles-based regulation has resulted in more open relationships between intermediaries and customers. Mike Izzard explains the effect on AMII membership firms <!--summary end--></p> https://www.professionaladviser.com/feature/1299475/marking-boundaries https://www.professionaladviser.com/feature/1299475/marking-boundaries Mon, 1 Dec 2008 00:00:00 +0000 Novia forms TCF partnership <p><!--summary start--> New wrap platform Novia Financial has formed a partnership with technology provider FinQS to offer cost effective TCF management information tools for advisers. <!--summary end--></p> https://www.professionaladviser.com/news/1354937/novia-forms-tcf-partnership https://www.professionaladviser.com/news/1354937/novia-forms-tcf-partnership Fri, 12 Sep 2008 11:26:00 +0000 Andrew Strange - A beady eye <p><!--summary start--> Aifa's new policy director talks to Paul Robertson about issues affecting IFAs - from challenges of the RDR, to TCF deadlines and the ongoing PPI investigation - plus Kylie Minogue <!--summary end--></p> https://www.professionaladviser.com/interview/1299623/andrew-strange-beady-eye https://www.professionaladviser.com/interview/1299623/andrew-strange-beady-eye Mon, 1 Sep 2008 01:00:00 +0000 FSA slams lenders for TCF failing on arrears <p><!--summary start--> The Intermediary Mortgage Lenders Association (IMLA) has hit back at the FSA for suggesting specialist lenders are not adhering to TCF principles when handling arrears. <!--summary end--></p> https://www.professionaladviser.com/news/1352677/fsa-slams-lenders-tcf-failing-arrears https://www.professionaladviser.com/news/1352677/fsa-slams-lenders-tcf-failing-arrears Tue, 5 Aug 2008 12:00:00 +0000 FSA finds vast majority of firms still failing on TCF <p><!--summary start--> Just 13pc of assessed firms met the FSA's March deadline for TCF, the regulator revealed today in its latest update. <!--summary end--></p> https://www.professionaladviser.com/news/1354243/fsa-vast-majority-firms-failing-tcf https://www.professionaladviser.com/news/1354243/fsa-vast-majority-firms-failing-tcf Mon, 30 Jun 2008 12:59:00 +0000 Fifth of firms will fail Dec TCF deadline - FSA <p><!--summary start--> The FSA says it anticipates 20% of larger firms will fail to meet its December deadline for demonstrating they are treating customers fairly (TCF). <!--summary end--></p> https://www.professionaladviser.com/news/1337794/fifth-firms-fail-dec-tcf-deadline-fsa https://www.professionaladviser.com/news/1337794/fifth-firms-fail-dec-tcf-deadline-fsa Mon, 30 Jun 2008 12:45:00 +0000 DUAL-PRICING CAMPAIGN - Last chance to give your views <p><!--summary start--> IFAonline.co.uk has been inundated with comments on mortgage dual-pricing over the last few months. In response to requests from our readers, we are launching a campaign on the issue with a view to making the FSA listen properly to advisers' and brokers' concerns. <!--summary end--></p> https://www.professionaladviser.com/feature/1335598/dual-pricing-campaign-chance-views https://www.professionaladviser.com/feature/1335598/dual-pricing-campaign-chance-views Wed, 28 May 2008 11:10:00 +0000 FSA confusion over TCF and direct deals <p><!--summary start--> The FSA appears to be uncertain about the TCF implications of mortgage brokers no longer being able to access the best deals in the marketplace. <!--summary end--></p> https://www.professionaladviser.com/news/1344816/fsa-confusion-tcf-direct-deals https://www.professionaladviser.com/news/1344816/fsa-confusion-tcf-direct-deals Wed, 30 Apr 2008 15:00:00 +0000 A little TLC for customers <p><!--summary start--> Dominic Fraser-Smith discusses the implications of the new FSA Treating Customers Fairly (TCF) deadlines for equity release <!--summary end--></p> https://www.professionaladviser.com/feature/1356605/-little-tlc-customers https://www.professionaladviser.com/feature/1356605/-little-tlc-customers Sat, 1 Mar 2008 00:00:00 +0000 On the horizon <p><!--summary start--> With 2007 testing the mettle of the British public with the Northern Rock crisis and a predicted credit crunch, Peter Carvill looks to the year ahead and hears views from some industry commentators. <!--summary end--></p> https://www.professionaladviser.com/feature/1298554/-horizon https://www.professionaladviser.com/feature/1298554/-horizon Tue, 1 Jan 2008 00:00:00 +0000 Treating advisers fairly <p><!--summary start--> <!--summary end--></p> https://www.professionaladviser.com/opinion/1356596/treating-advisers-fairly https://www.professionaladviser.com/opinion/1356596/treating-advisers-fairly Tue, 1 Jan 2008 00:00:00 +0000 TCF warning on equity release for debt consolidation <p><!--summary start--> Many people are being advised to use equity release before they retire in order to consolidate their debts in what could be a serious breach of TCF, warns Duncan Young, managing director of equity release provider Retirement Plus. <!--summary end--></p> https://www.professionaladviser.com/news/1338480/tcf-warning-equity-release-debt-consolidation https://www.professionaladviser.com/news/1338480/tcf-warning-equity-release-debt-consolidation Mon, 8 Oct 2007 12:00:00 +0000 After the storm <p><!--summary start--> Compliance consultant Branko Bjelobaba looks back at how Financial Services Authority regulation has affected the PMI sector and forecasts the future outlook. <!--summary end--></p> https://www.professionaladviser.com/feature/1300452/-storm https://www.professionaladviser.com/feature/1300452/-storm Mon, 1 Oct 2007 01:00:00 +0000 Clarity beats qualifications on TCF - IFAs <p><!--summary start--> Firmer clarity on TCF would be a stronger deterrent than qualifications against cases of mis-selling and poor practice in the mortgage arena, say advisers. <!--summary end--></p> https://www.professionaladviser.com/news/1346304/clarity-beats-qualifications-tcf-ifas https://www.professionaladviser.com/news/1346304/clarity-beats-qualifications-tcf-ifas Mon, 20 Aug 2007 11:00:00 +0000 Firm but fair <p><!--summary start--> Companies are still not satisfying the FSA's Treating Customers Fairly initiative. Lucy Quinton takes an in-depth look at what is expected of firms and where they are going wrong <!--summary end--></p> https://www.professionaladviser.com/feature/1298388/firm-fair https://www.professionaladviser.com/feature/1298388/firm-fair Wed, 1 Aug 2007 01:00:00 +0000 Brokers advised to consider TCF on PPI products <p><!--summary start--> Following the recently published finding of the FSA's Insurance Conduct of Business (ICOB) review , brokers are being urged to ensure they adhere to FSA policies on TCF when offering payment protection insurance (PPI) products. <!--summary end--></p> https://www.professionaladviser.com/news/1343048/brokers-advised-consider-tcf-ppi-products https://www.professionaladviser.com/news/1343048/brokers-advised-consider-tcf-ppi-products Mon, 18 Jun 2007 15:00:00 +0000 The caring touch <p><!--summary start--> <!--summary end--></p> https://www.professionaladviser.com/opinion/1356412/-caring-touch https://www.professionaladviser.com/opinion/1356412/-caring-touch Fri, 1 Jun 2007 01:00:00 +0000 Fair and square <p><!--summary start--> As advisers get to grips with the principles-led legislation of TCF Kristen Paech takes a look at the challenges they have to face <!--summary end--></p> https://www.professionaladviser.com/feature/1356257/fair-square https://www.professionaladviser.com/feature/1356257/fair-square Fri, 1 Jun 2007 01:00:00 +0000 Question: To what extent have advisers and providers embraced TCF principles? <p><!--summary start--> Each month, we ask our industry to answer one big question! <!--summary end--></p> https://www.professionaladviser.com/analysis/1356138/question-extent-advisers-providers-embraced-tcf-principles https://www.professionaladviser.com/analysis/1356138/question-extent-advisers-providers-embraced-tcf-principles Fri, 1 Jun 2007 01:00:00 +0000 Aifa defends small firms over TCF report <p><!--summary start--> The Association of IFAs has leapt to the defence of smaller firms after an FSA report found a large portion of them to be failing to implement TCF. <!--summary end--></p> https://www.professionaladviser.com/news/1352494/aifa-defends-firms-tcf-report https://www.professionaladviser.com/news/1352494/aifa-defends-firms-tcf-report Tue, 8 May 2007 13:00:00 +0000 Knock-on effect <p><!--summary start--> With the FSA setting the wheels in motion on its regulation changes and Treating Customers Fairly initiative, Sam Barrett finds out what the effects will be on the protection market <!--summary end--></p> https://www.professionaladviser.com/feature/1298278/knock-effect https://www.professionaladviser.com/feature/1298278/knock-effect Sun, 1 Apr 2007 01:00:00 +0000 The inadvertent pressures of TCF and technology <p><!--summary start--> Five years ago, the Financial Services Authority attempted to implement a regulatory regime which made mortgage lenders responsible for checking the quality of mortgage intermediary advice. After much argument from the industry the idea was thrown out. But the rumour now is it's back and could slip back in as a requirement under TCF. <!--summary end--></p> https://www.professionaladviser.com/opinion/1348084/-inadvertent-pressures-tcf-technology https://www.professionaladviser.com/opinion/1348084/-inadvertent-pressures-tcf-technology Mon, 26 Mar 2007 15:00:00 +0000 FSA performance 'shows little or no improvement' <p><!--summary start--> Small firms continue to feel frustrated by the constant change and uncertainty created by the Financial Services Authority, says the Financial Services Practitioner Panel. <!--summary end--></p> https://www.professionaladviser.com/news/1353302/fsa-performance-little-improvement https://www.professionaladviser.com/news/1353302/fsa-performance-little-improvement Thu, 30 Nov 2006 10:00:00 +0000 Compliance e-learning package launched <p><!--summary start--> Absolutely Training has created an e-learning training package designed to help advisers develop and benchmark their compliance with Financial Services Authority regulations. <!--summary end--></p> https://www.professionaladviser.com/news/1338559/compliance-learning-package-launched https://www.professionaladviser.com/news/1338559/compliance-learning-package-launched Wed, 8 Nov 2006 10:00:00 +0000 The contradictions of PPI <p><!--summary start--> Here are a few oxymorons and contradictions for you: <!--summary end--></p> https://www.professionaladviser.com/opinion/1336392/-contradictions-ppi https://www.professionaladviser.com/opinion/1336392/-contradictions-ppi Fri, 3 Nov 2006 08:00:00 +0000 Firms still need to improve Tcf practices <p><!--summary start--> Financial adviser firms still need to improve their 'treating customers fairly' (Tcf) practices, according to the Financial Services Authority (FSA). <!--summary end--></p> https://www.professionaladviser.com/news/1340078/firms-improve-tcf-practices https://www.professionaladviser.com/news/1340078/firms-improve-tcf-practices Wed, 23 Aug 2006 16:00:00 +0000 TCF is not a regulatory threat, says CML <p><!--summary start--> Financial services companies increasingly view Treating Customers Fairly (TCF) as a commercial issue to embrace rather than a compliance issue or regulatory threat, according the Council of Mortgage Lenders (CML). <!--summary end--></p> https://www.professionaladviser.com/news/1339839/tcf-regulatory-threat-cml https://www.professionaladviser.com/news/1339839/tcf-regulatory-threat-cml Fri, 11 Nov 2005 11:00:00 +0000