SARs challenge doctors to improve service - Pacific Life Re

The reinsurer argued that using Subject Access Requests (SARs) was necessary to apply pressure to doctors to improve service levels that fall "increasingly out of line with the expectations of modern consumers and patients." As COVER previously reported, the controversial SAR practice forces doctors to comply with requests within 40 days and for a fraction of the previous pan-industry agreed fee. It has led to opposing views within the industry and warnings that the crucial relationship between insurers and GPs could be irrevocably damaged. But the reinsurer believes the potential ...