In light of 'PROD' governance rules
'Standardised approach simplifies and saves costs'
Replacing Pat Shea
PA’s Tom Ellis again judged top journalist
Was responsible for IT and transformation
'Data process usually takes 5-10 days'
December 2018 or early 2019
Clients to be compensated by end of 2018
Adviser support v inducements?
'A wealth of experience'
65% pension assets
‘Feel sorry for guys in contact centre’
Bells and whistles v service
70% unsure if they can fully comply
Including ‘Leading Adviser’ categories
Q2 net sales dropped almost 50%
Three key concerns
'Failure to pay attention can result in enforcement'
Hired 200 extra operational staff
'Reduction in time chasing progress reports'
Rise to come in next month
First in a new series
Marks 10th platform to hold the portfolios
'Work to be done' on service times and trust