'Average operating cost 42bps'
Sarah Lyons joins Parmenion
'The whole system is actually unmanageable'
'Only question is the timescale'
Issues with transactions, income and fees
US equity funds also perform well
Introduces 'The Long Dog'
'Migration plans remain on track'
Spent three years in the role
Advised platform assets up 12% year-on-year
Adviser and client empowerment
Takes 7IM's AUA to £13.6bn
Non-standard assets not allowed
Debate over loyalty bonuses
'Aftershocks to be felt in Q2 sales'
Effect of platform fees illustrated
Transition in translation
'2017 saw our biggest inflows'
‘Core services working as they should’
£37bn in assets and 400,000 customers
Best platforms, service and tool and data providers
Platform's three months of pain
Bought platform for £31m in 2016