David Boyhan: Disclosure and customer understanding

Managing risk of consumer detriment

clock • 4 min read

With a thematic review of non-advised drawdown imminent, David Boyhan outlines practical steps firms can take to satisfy themselves non-advised customers with drawdown products are receiving fair outcomes

Since the introduction of pension freedoms, the number of customers purchasing drawdown products without advice has grown significantly. It is imperative consumers' retirement products work for them in the long-term. Failing to take advice around drawdown options poses a significant risk to the outcomes customers receive. Any suitability issues are likely to become exacerbated over time - for example, in the event of poorer than expected fund performance - and can result in tangible and significant impacts on customers' standard of living in later life. The growth in the sector - comb...

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