Adviser complaints drop in second half of 2015

Top six advice firms see complaints drop

Carmen Reichman
clock • 2 min read

The six most complained-about advice firms have all seen complaints about them drop in the past six months, according to latest Ombudsman figures.

Sesame, Openwork, St James's Place, and Positive Solutions all posted fewer consumer complaints in the second half of last year than in the first, while Interactive Investor Trading (IIT) and Hargreaves Lansdown Asset Management (HLAM) - both grouped in the advisory category - also saw numbers drop. Businesses only appear in Financial Ombudsman Service (FOS) data lists when they attract 30 new complaints in a six month period and when 30 complaints are resolved in the same timeframe. Sesame remained the most complained-about firm in the period after it raked up 116 cases in the six-m...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA enforcement to become 'assertive, proactive and intrusive'

FCA enforcement to become 'assertive, proactive and intrusive'

‘You can expect the regulator to take robust action where needed’

Isabel Baxter
clock 29 February 2024 • 2 min read
FCA: 'Huge opportunity for firms to shape the advice sector'

FCA: 'Huge opportunity for firms to shape the advice sector'

Kate Blatchford-Hick calls on firms to embrace the regulator’s proposals

Sahar Nazir
clock 09 February 2024 • 2 min read
New era for workplace pension governance as TPR overhauls practices

New era for workplace pension governance as TPR overhauls practices

The regulator’s long-awaited general code of practice has been published

Hope Coumbe
clock 11 January 2024 • 1 min read