Pension reforms: CII considers exam for frontline provider staff

It said it hoped the move would provide some consistency over how life companies and other pension providers handle customer queries following the pension reforms introduced earlier this year. Since 6 April, savers aged over 55 with a defined contribution pension have been given unprecedented access to their retirement pots, with tax charges in particular markedly reduced. But, with many consumers having multiple, smaller pensions spread over many providers, there has been some concern over the quality and consistency of information they receive from them. Though the government has...