An unidentified problem at Fidelity FundsNetwork caused £50,000 to temporarily ‘disappear' from view from an advised client's portfolio.
Ark Financial Planning principal Phil Stevenson said his clients have over £500,000 invested via FundsNetwork, Fidelity's platform. But for two weeks when they looked at their 'client view' of their assets online, more than £50,000 was missing from their investments. Fidelity said the problem had now been resolved. Stevenson contacted FundsNetwork about the issue a fortnight ago when he was first alerted to it by his clients. The platform told him it was related to the migration of the funds to a clean share class, in line with current Financial Conduct Authority regulations, an...
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