Aileen Lynch looks at the FCA's new requirements for complaints handling, including raising consumer awareness of the FOS
In December 2014, the Financial Conduct Authority (FCA) published CP 14/30 ‘Improving complaints handling' in which it proposed key changes to improve firms' response to consumer gripes. This was followed...
The chairman suggests there was a lot of rocking going on that night
Alternatives unlikely to perform well
‘Exciting solution for advisers’
Seven ‘off-the-shelf’ options
Analysing ‘noise’ largely pointless