Aileen Lynch looks at the FCA's new requirements for complaints handling, including raising consumer awareness of the FOS
In December 2014, the Financial Conduct Authority (FCA) published CP 14/30 ‘Improving complaints handling' in which it proposed key changes to improve firms' response to consumer gripes. This was followed...
Third day of election campaign
The chairman fears investors could think the regulator endorses passives
Calls on advisers to use stats to promote protection
Labelled a ‘stealth tax’